Terms & Conditions

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Once you have chosen your program, please read this terms and conditions as your booking is subject to the terms listed below. A contract is entered into once Punchao Peru Travel receives your booking form and deposit, and we accept and confirm the booking. Please note that travel arrangements are not confirmed until stated so in writing by  Punchao Peru Travel.

Punchao Peru Travel operates in regions where standards of accommodation, transport and services might not be those you would normally expect. However we strive, with all due care and skill, to provide the best services for our tourists. Travelling in Peru requires flexibility, patience, broad-mindedness, good humour and understanding that changes may be made without notice due to circumstances beyond our control (Force Majeure – see below). By booking any of our tours you agree to Punchao peru travel making necessary changes without liability.

FORCE MAJEURE

This is any event that  punchao peru travel could not, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, Punchao Peru Travel will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).

Increments in Case of Protests, Strikes (FORCE MAJEURE): In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.

Acceptance of Risk

Some of Punchao Peru Travel’s itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. you assume the risks associated with them. For these Punchao peru travel accepts no responsibility.

Authority on Tour

At all times the decision of the company’s guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse.

Travel Insurance

We strongly advise you to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ company name and policy number by email or bring the information when you come to our office.

Travel Documents

It is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.

Payment / Deposit

An appropriate deposit per person for the chosen program is requested at the moment of the booking. This deposit is non-refundable in case of cancellation by the client. We require you to pay your final balance in cash (Soles or USA dollars) in our office at least 48 hours prior to tour/trek departure (please advise if you have any delays on arrival). In the case of programs booked within 48 hours of departure, the full amount of the program must be paid at the moment of the booking.

Payment for Peru itineraries of 1 to 3 weeks (arequipa-puno-cuzco, Peruvian Highlands, etc). To secure a reservation of a tour package, it is necessary to make a pre-payment of: 50% of TOTAL package cost, the balance must be paid 2 weeks before your tour starts by PayPal.

About the Briefing

The night before your tour or trek there will be a pre-trek talk or tour (briefing) in our office at either 5:00pm or 6:00pm (exact time will be confirmed on your arrival or by email). Your duffle bag will be provided at this time if you are doing an alternative trek.

Payment of the deposit can be made through this step: 

Paypal:

Go to www.PayPal.com and if you have an account, enter your account information (username and password).

Choose the option ´send money´ to: https://www.paypal.me/punchaoperutravel (IMPORTANT: please ensure you choose the option ‘purchase’ and ‘services’. Do not Choose the option ‘personal’).

At the end of the transaction, you will have a screen with an order number. Please send an email confirming deposit and the order number you Have been given.

NOTE: If paying in Peruvian Soles it will be applicable the Exchange Rate of the Day.

Cancellations:

– Punchao Peru Travel must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or fax so that we do not incur expenses not covered by deposit.

– Once final balance has been paid, we will not be able to refund your trek payment in the case of cancellations. There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket).

– A claim letter for your insurance company can also be provided by us upon request.

IMPORTANT

We strongly suggest staying at high altitude (above 3000 metres – in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.

We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control (see Force Majeure above).

Claims and Complaints

If a client has a complaint against the company the client must first inform the tour conductor, guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.

We hope you have a wonderful time with us!!

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